Refund policy

🔄 Return & Refund Policy

Last Updated: August 2025

Thank you for shopping at Pet Pals Club Co. We want you (and your pets!) to be happy with your purchase. If something isn’t right, here’s how we handle returns and refunds:

1. Returns

  • We accept returns within 30 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • To start a return, contact us at support@petpalsclub.com with your order number.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable.

3. Exchanges

  • We only replace items if they are defective or damaged.

  • To request an exchange, email us at support@petpalsclub.com with details and photos of the issue.

4. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., treats, food)

  • Gift cards

  • Sale or clearance items (final sale)

5. Shipping Your Return

  • You are responsible for return shipping costs unless the product arrived damaged or defective.

  • We recommend using a trackable shipping service to ensure your return is received.

6. International Returns

  • International orders may also be returned within 30 days, but customers are responsible for all shipping, customs, and duties fees.

📩 Contact Information
For all return and refund questions, please contact us at:
support@petpalsclub.com