📦 Shipping Policy

Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

• United States: We offer free standard shipping. Delivery typically takes 1–6 business days, depending on the destination.

• International Orders: Shipping rates are calculated at checkout based on destination and weight. Delivery typically takes 7–21 business days, depending on customs clearance and carrier availability.

Carriers

• U.S. orders are shipped via USPS, UPS, or FedEx.

• International orders are shipped via USPS International, DHL, UPS, or FedEx, depending on location and service availability.

Shipping Restrictions

• We currently ship worldwide.

• Some products may not be eligible for international shipping due to customs regulations or carrier restrictions.

Duties & Taxes (International Orders)

• International customers are responsible for any customs duties, VAT, or import taxes imposed by their country.

• These fees are not included in your purchase price or shipping cost at checkout.

Order Tracking

• Once shipped, you will receive a tracking number via email.

• Tracking may take up to 24 hours to update after your order has left our warehouse.

Lost or Damaged Packages

• If your package is delayed, lost, or arrives damaged, please contact us at support@petpalsclub.com within 7 days of delivery.

• We will work with the carrier to resolve the issue promptly.

Returns & Exchanges

• Please see our Return Policy for details on returns, refunds, and exchanges.